Ella Midi Charcoal stripe

• Ready to Wear Collection: up to 14 days
• Signature Collection: up to 10 days
• Casuals: up to 10 days
• Bridal: up to 21 days

What sizes do you stock?

We range from sizes 6-20 not all styles are available in all sizes although as we are made to order certain sizes may be available on request.

Do you ship overseas?

We ship worldwide. Delivery usually arrives within is 1-2 days once the order is ready, many of our items are made to order so make time runs up to 10 days It is best to e mail us on info@rhoen.uk to confirm or if an order is needed in a rush. International shipping times vary by region. Options and costs will appear at checkout.

How long will it take to get my orders?

Shipping and Delivery

All orders will be shipped using a trackable and signed for service once they are ready.

WE ARE A MADE-TO-ORDER BRAND

• READY TO WEAR - UP TO 14 DAYS
• SIGNATURE - UP TO 10 DAYS
• CASUALS - UP TO 10 DAYS (CASUALS ARE READY WE HAVE TO WAIT FOR EMBROIDERY)
• BRIDAL - UP TO 21 DAYS

What if my item is faulty?

We quality-check every piece, but if something isn’t right, please email us a info@rhoen.uk with your order number and a photo of the fault. We’ll sort it quickly.

⁠How do I hear about new drops?

Join our newsletter and follow us on Instagram - you’ll get early access to launches, styling inspiration, and behind-the-scenes looks at the brand.

How long will my refund take?

You have 14 days from the date of delivery (not the date of purchase) to request a return. Unfortunately, we cannot accept returns or exchanges after this period.

Items must be unworn, unused, and in the same condition as received, with the security ribbon intact.

A completed returns slip must be enclosed in your package in order for us to process your refund.

Any questions?

You can contact us on info@rhoen.uk

Call the studio on 07725900263 or WhatsApp us.