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Frequently Asked Questions
ABOUT MY ORDER
We range from sizes 6-20 not all styles are available in all sizes although as we are made to order certain sizes may be available on request.
We ship worldwide. Delivery usually arrives within is 1-2 days once the order is ready, many of our items are made to order so make time runs up to 10 days It is best to e mail us on info@rhoen.uk to confirm or if an order is needed in a rush. International shipping times vary by region. Options and costs will appear at checkout.
Shipping and Delivery
All orders will be shipped using a trackable and signed for service once they are ready.
WE ARE A MADE TO ORDER BRAND
READY TO WEAR - UP TO 14 DAYS
SIGNATURE - UP TO 10 DAYS
CASUALS - UP TO 10 DAYS (CASUALS ARE READY WE HAVE TO WAIT FOR EMBROIDERY)
BRIDAL - UP TO 21 DAYS
We quality-check every piece, but if something isn’t right, please email us a info@rhoen.uk with your order number and a photo of the fault. We’ll sort it quickly.
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RETURNS – FULL PRICE ITEMS
- You have 14 days from the date of delivery (not the date of purchase) to request a return. Unfortunately, we cannot accept returns or exchanges after this period.
- Items must be unworn, unused, and in the same condition as received, with the security ribbon intact.
- A completed returns slip must be enclosed in your package in order for us to process your refund.
You can contact us on info@rhoen.uk
Call the studio on 07725900263 or WhatsApp us.

